Privacy Policy

Fncher ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. This Privacy Policy forms part of our Terms of Service.

1. Information We Collect

Account & Verification Data (Pending Applications)

When you apply, we collect your full legal name, email, address, geolocation, state, license number, official license profile URL, and a photo of your government-issued ID. This data is reviewed by Fncher administrators.

Profile & Activity Data

• Profile picture, bio, phone, age, and years of experience
• FncherOne subscription status and Stripe customer/account IDs
• Fncher credit balance and promotion credit transaction history
• Open house postings, requests, bookings, proof photos, and work reports
• Good and bad review counts on work reports

Open House & Visitor Data

• Private instructions and emergency contact information (shared only with the confirmed booking agent)
• Promotion credit amounts spent and visible promotionBoost values

Public Visitor Sign-In (Non-Agent Visitors)

The visitor check-in form available on open house pages is open to members of the public who are not creating accounts and are not agents on the platform. When a visitor submits the form we collect:

• Full name
• Email address (optional)
• Phone number
• Stated intent (buy, sell, both, or browsing)
• Any notes or questions the visitor provides

This information is collected exclusively so the hosting agent and the original listing/posting agent can follow up with the visitor regarding the property or related real estate services. By checking the acceptance box and submitting the form, the visitor expressly consents to their information being shared with those licensed real estate professionals and stored as part of the work report record.

Automatically Collected Data: IP address, device information, Cloudflare Turnstile data, geohash location data, and usage analytics.

2. How We Use Your Information

• To manually review and verify agent and broker applications
• To operate the open house marketplace and promotion boost system
• To process FncherOne subscriptions and credit purchases
• To facilitate work report reviews between agents
• To generate and deliver visitor leads from open house sign-ins to the hosting agent and listing agent for follow-up
• To send transactional emails (welcome, decline, notifications)
• To comply with legal obligations

3. How We Share Your Information

• With service providers (Firebase, Google Cloud Storage, Cloudflare, Stripe)
• With approved brokers (limited profile and performance data)
• Private open house instructions are shared only with the confirmed booking agent
• Visitor check-in data (name, email, phone, intent, notes) is shared only with the hosting agent and, when applicable, the original listing/posting agent via the work report
• Work report reviews affect visible review counts on profiles

We never sell your personal data.

4. Data Retention and Deletion

• Government ID images: Permanently deleted from Google Cloud Storage immediately upon approval or rejection of an application.
• Rejected applications: All data (including Firebase Auth account) is permanently deleted. No data from rejected applications is retained.
• Visitor sign-in data: Temporary records in the sign-in collection are permanently deleted after the hosting agent submits their work report. However, the visitor’s name, contact information, intent, and notes are preserved inside the submitted work report document(s) so the hosting agent and listing agent can retain them as leads for follow-up purposes.
• Private open house data and proof photos: Retained only for the duration of the event and then deleted unless required for legal compliance.
• Work reports and reviews: Retained for platform integrity and review history.

5. Your Rights

You may request access to, correction of, or deletion of your personal data by emailing contactfncher@gmail.com. Certain records (such as completed transaction and review history) may be retained where required by law or for legitimate business purposes.

6. Cookies and Tracking

We use cookies and similar technologies for authentication, security (Cloudflare Turnstile), and analytics. You can manage cookies through your browser settings.

7. Data Security

We use reasonable technical and organizational measures, including Firebase and Google Cloud Storage security configurations, to protect your data.

8. Children’s Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy at any time. Continued use after changes constitutes acceptance.

10. Governing Law

This Privacy Policy is governed by the laws of the State of Georgia, United States.

By using Fncher, you consent to the practices described in this Privacy Policy.